![]() Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection. Price protection is only available for up to 10 units of a particular product. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center to request a refund or credit of the difference between the price you were charged and the current selling price. Additional information about pricing and sales tax is available on the Payment & Pricing page. With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. As an exception, you may return Apple-branded software if you do not agree to the licensing terms however, you may not retain or otherwise use any copies of returned software.įor complete details on how to return a product purchased at the Apple Store please visit the Return & Refund page. Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging.If you do not disable these features prior to returning your device, Apple may refuse the return or exchange. Apple provides security features to enable you to protect your product in case of loss or theft.The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer products.Products can be returned only in the country in which they were originally purchased.Once we receive your returned product, we’ll exchange it or offer a refund based upon the original payment method. ![]() To return an undamaged product purchased at the Apple Store, please contact us at 800 0444 1831 between 09:00 and 17:00 Sunday to Thursday within 14 days from the date you receive the product. In that unlikely event, we invite you to review the following terms related to returning a product. We understand, however, that sometimes a product may not be what you expected it to be. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. If you wish to stop text notifications, simply call Apple Store Customer Service at 8000 444 0396 Texts are sent between 6:00am and 10:00pm in your time zone. We’ll text you when your items have shipped or are ready for pickup in store. In addition to email notifications, you can request text message updates in Checkout. We invite you to place a new order at Apple Store Online or call Apple Store Customer Service. If you need to return your order after you receive it, please follow the simple return instructions on our Self Service websiteor contact Apple Store Customer Service. ![]() If you haven't received your order yet, you can track your status on the Self Service website. Please contact us to provide the necessary information and complete the order.Īll the items in your order have been fullfilled. We're having trouble processing your order because it is missing important information. ![]() If you need to return your order after you receive it, please contact Apple Store Customer Service. If you haven't received it yet, you can track your shipment from the order status page. The rest of your order will ship as soon as it's ready. We often send orders in multiple shipments so that you'll have your products as quickly as possible. Part of your order has left our warehouse. ![]()
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